Image and Electronic Document Storage Solutions for the Mortgage Industry

Collection and image capture of loan documents from origination through post close point of receipt. Services include ingestion of documents via fax, mailroom or courier service; production control order entry and client validation, file generation, document prep, scan, index (doc typing), QC validation, media creation and delivery to hosted repository or client imaging system. Functions support remote upload of trailing documents from branches/brokers. Additional services include data capture of select mortgage documents, image blowback and delivery to 3rd party, servicers and investors. Operation is large volume capable with multiple production sites across the country.

Hosted electronic storage for multiple mortgage and loan document formats.  Employs a web-based interface that allows users to securely and easily locate and retrieve documents. Electronic document storage facilitates the loan origination, acquisition and servicing process. Electronic Document Storage workflow queues accommodate work processes for underwriting, loan approval, audit, image viewing and data exchange, as well as client service processes. Customized applications include Origination, Correspondent Lending, Servicing, Investor Portal, Data exchange of Legal Settlement and Tax Documents.

Automated loan review process enabled by the electronic ingestion of seller or company image files, customized workflow and exception queues, deficiency and productivity reporting, and delivery to investors and 3rd party systems.

Auditing process ensures that the lender, investor and agency requirements are fulfilled. This occurs after the loan has been closed. The process involves validating the accuracy of the data collected during closure.  Customized question and answer screens automate the audit function.

Fastrieve based workflow function facilitating the communication via email or work folders of delinquent or deficient documents associated with origination, correspondent or post close loan processing operations. Automated tracking of deficient loans and missing required documents are integrated into audit/due diligence processes.

Workflow based process that allows secure, WEB browser viewing and collaboration between sellers and investors on their purchase of “pools” of loans. With document annotation functionality, solution provides for electronic delivery of purchased loans or simultaneous reassignment to another investor.

WEB based or API Repository integration; imaging or ingestion of 3rd party loan files, workflow modules (Bankruptcy and Foreclosure), data capture and scrubbing projects (PPP, ARM, HUD) and data delivery of loan files/documents (3rd parties, auditors, investors, custodians) are a few of the many servicing functions supported.

Workflow functionality supports the routing of client correspondence to decision queues and on-line tracking/monitoring of research from receipt to resolution.

Supporting all facets of the origination, servicing and investor process, Capabilities include the receipt of loan files/documents are their delivery to a hosted repository, 3rd party or in-house imaging systems. Examples include the delivery of legal descriptions to tax reporting servicers, loan files to servicers/investors and declarations to insurance companies. Inbound functions supported include “bulk” acquisition purchases by correspondent lenders. Reclassification of loan file document types services are available.

Available on a loan file or standalone basis is the color imaging of appraisals and related color documents. Excellent in support of the client/audit due diligence process.

Provides branch or remote scanning to facilitate document capture from the source. Documents are immediately available for underwriting, deficiency tracking or auditing.

In-bound mail management of documents and loan files, handling and extraction of project-specific documentation either at client site or at a SOURCECORP facility. Services include logistics, file labeling, tracking and LOS interaction.

Design, preparation, stacking and indexing of documents and loan files. Solutions range from basic file organization to more complex document level indexing.

High- and low- volume paper-to-digital image conversion services for pre- and post-close loan files and related documents. Images are prepared to client formats, captured and inspected for final storage and retrieval.

High-volume data extraction (OCR, keying) from loan documents in a variety of formats is accomplished with maximum accuracy through quality assurance processes. Services available domestically and offshore. Support mortgage centric applications on an ongoing or project basis. Supported by project and account management expertise.

Film-based capture of loan and related mortgage process documentation.

Electronic capture and printing of loan files and related documentation. Services include stacking, rehanging and labeling for distribution purposes. Additional services include regulatory printing and mail, forms printing, repository blowbacks and routing of batch print to client operations.

Boxed loan documents may be stored on a temporary or long-term basis in SOURCECORP’s warehouses. Loan documents are inventoried in a controlled environment and accessible for file retrieval at any time. Boxes and loan files are referenced on repository supported by client specific records retention.

SOURCECORP operates a fleet of vehicles to retrieve documents from customer locations. Vehicles are typically equipped with cell phones and GPS tracking systems for added security.

Delivery and distribution of client specific documentation via electronic mediums: FTP, dedicated line, CD/DVD.

SOURCECORP provides a single solution for all forms of computer output management. Our computer processing capabilities reduce the workload on your system and personnel. By using our extensive data processing and software capabilities we will provide you with an unlimited variety of custom-finished products and services. 

SOURCECORP Statement Solutions works closely with our customers to define their business objectives as they relate to the look and feel of their communications. Once understood, we apply our knowledge and expertise into the creation of that document. We have many document creation tools from traditional sequential file processing, to database manipulation and sophisticated statement composition programs. We have invested heavily in document creation tools and apply the right technology to our customer’s business need.

Electronic Statement Presentment

ESP+ improves your ability to communicate with customers and service representatives. By combining the power and reach of the Internet with our fast, intelligent deep archive and Internet presentment capabilities, you can store and retrieve your statements instantaneously with limitless capacity. Authorized users view requested documents in seconds. Customers and service representatives see the same information simultaneously, facilitating communication – shaving hours and even days off inquiry handling.

Electronic Document Delivery

SOURCECORP can provide secure email delivery and/or notification and seamlessly integrate this new delivery method with your print and mail documents. Email delivery and/or notification can be triggered by an event, such as document creation, month end or quarter end.

Documents can be embedded within a mail message, an attachment to a mail message, or as an attachment with a PDF document.

Internet Archive Features

-  An ability to store multiple document formats

-  A centralized document repository which is an effective integration tool for related customer documents

-  Unlimited storage capacity and scalability

-  A simple web access for authorized users

-  Links with the existing client web site and security system

-  Comprehensive indexing and search capabilities for fast access

-  PDF document presentment to provide an exact view of the original document