The Client
U.S. Department of Homeland Security - INS
The Issues:
- Cumbersome, limited access to historical records, stored mostly in Washington D.C.
- Aging paper-based files and deteriorating microfilm threatening data integrity
- Risk of loss of irreplaceable information
The Requirements:
- Vital records preservation
- Information integrity / totality assurance
- Streamlined, simplified and secure information access
The Solution:
- SOURCECORP chosen as outsourcing vendor for:
- Secured courier services; document and media preparation
- Microfilm conversion to digital images; data entry / scrubbing
- Specialized multi-tier indexing for simplified inclusion of related documents
- Data storage and repository posting
- Quality assurance, conversion accuracy verification and maintenance of data security
The Results:
- 26 million+ precious records captured, electronically stored and accurately preserved
- Instantaneous, secure, nationwide access to vital records by numerous government agencies, law enforcement officials, research contractors, general public
- Fifteen FTEs redeployed – an annual avoided cost of roughly $900,000
- Prime microfilm storage space eliminated, saving $345,000 each year
- Records access time now virtually instantaneous vs. 3-5 days previously
- Multi-tiered indexing has streamlined research time through unified access to disparate data sources
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