The Client
Large Tax Department for a Southeastern US state
The Issues
- Huge processing backlogs for individual and business tax returns
- Budget constraints hampering technology improvements and staffing requisitions
- Rising taxpayer complaints fueling morale problems, turnover and productivity decline
- Complexity and tax form variation causing added data entry pressure and accuracy concerns
The Requirements
- Restore throughput to required windows
- Outsource labor intensive data entry and OCR scanning tasks while ensuring data security, confidentiality, accuracy
- Reduce costs and staffing requirements
- Provide for two dimensional bar code reading capability
The Solution
- SOURCECORP chosen as outsourcing vendor for:
- OCR scanning of 300,000+ tax returns annually
- Data entry and keying services for 60,000 corporate returns and 2.1 million W2 and K1 forms
- Capability and processes for 2D scanning of bar-coded corporate and individual returns
The Results
- Processing turnaround within required windows; 48-hour data entry and 30-day W2 / K1 forms
- 2D bar code capability improved data capture throughput 1500%
- $250,000 in annual avoided costs
- Additional $3 million in revenue collection each year
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