The creation of a growth culture in SOURCECORP is essential to our future successes in maintaining market leadership. The goal for our management team and our employees is to experience and contribute to a work environment conducive to embracing new ideas, finding alternatives, taking risks, making commitments and doing whatever it takes to get the job done.

Case in point: SOURCECORP Records Strong Sales Quarter by Closing $52.4 Million in Contracts during the First Quarter of 2004

Developing customers for life is a principle that embodies two critical concepts. The first is partnership, which begins by getting to know our clients’ goals, objectives, plans, and success criteria, and then making it ours. Partnership is all about customers viewing us as a critical part of ‘their team,’ not just as ‘their vendor.' And it’s about proactively bringing solutions to the customer.

The second concept critical to developing customers for life is trust. We earn our clients’ trust by doing what we say we will - every time, on time. Trust requires a “Whatever it takes” attitude to meet or exceed clients’ expectations and our contractual commitments.

It’s important to focus on commercializing innovation because that’s what generates revenue, serves customers and creates shareholder value. This is a guiding principle that requires a broad and sustained effort from operations, market research, pilot projects, and research and development.

The spirit of growth keeps fresh ideas flowing and reinvigorates us as a company. SOURCECORP harnesses innovation and performs the work necessary to bring the innovation to market, such as our proprietary products and methodologies like FASTRIEVE^TM, an industry-leading data repository offering.

Case in point: FASTRIEVE Overview

We continuously work at improving every aspect of our business, from how we serve customers, to how we develop employees, to how we sell and how we manage our support functions. No matter our number of customer success stories, we know there always will be room for improvement. Our commitment to continuous improvement means SOURCECORP consistently will enhance its products and services to benefit its customers, employees and shareholders.

The shareholders are the owners of SOURCECORP. Certainly, the creation and growth of shareholder value supplies the heartbeat for our purpose, and fuels our vision “to be the leading national provider of high value-add business process outsourcing solutions in the markets we serve.”

This guiding principle influences how we grow earnings, cash flow and revenue; how we increase our price to earning ratio; and how we govern with integrity.

SOURCECORP is a people company. Our employees are the most critical element to our success. We believe that providing our employees with continuous training and access to the appropriate tools is a primary component to increasing job satisfaction, productivity and service excellence for our clients. It is critical to not only the growth of the company but directly impacts customer satisfaction. Additionally, offering a safe work environment is important to employee retention and our business success.

More than a lofty-sounding word, “integrity” is the common thread of our shared values. Look up the word’s definition and you’ll find “steadfast adherence to a strict ethical code.” SOURCECORP lives up to the same definition in the ways it works with all of its constituents – its customers, employees, shareholders, board of directors, and its communities.

“Live integrity” means we do what we say we will do. We only make promises that we know we can keep, and we always strive to meet or exceed expectations.

Case in Point: Corporate Governance